Description
JOB ROLES AND RESPONSIBILITIES
- Ensure collection of outstanding payments from customers
- Recovering bad debts from delinquent debtors
- Resolving disputes with customers, ensuring that concerns are resolved correctly
- Clarify potential consequences of not paying such as sales of collateral process
- Manage customers who are resistant by remaining polite, tactful, firm and honest
- Complete any administrative task as required for the efficient running of the team's activities
- Always deliver a consistent and professional level of service.
- Devising customized recovery strategy on a case-by-case basis
- Reducing the non-performing loans owed to the Bank
- Following up with clients on previous payment arrangements
- Taking ownership of debt collection cases
EDUCATIONAL SKILLS AND REQUIREMENTS
- BSC in Banking and Finance or related field
- 3 years experience in debt collection
- Ability to meet targets and deadlines
- Excellent numeracy & reporting skills
- Excellent communication skills, including the ability to negotiate respectfully and communicate rationally
- Demonstrated ability to follow policy and procedures
- Accuracy and attention to detail
- Microsoft office skills
- Leadership, Managerial Skills, Multi-Tasking,
- Analytical and decision-making skills
- Creativity, Innovation & Adaptability