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Recovery supervior

Lagos

  • BACHELOR DEGREE
  • 28th Feb, 2021
Full Time

Experience

3 - 5 years

Date Posted

29th Jan, 2021

Deadline Date

28th Feb, 2021

Qualification

BACHELOR DEGREE

Description


JOB ROLES AND RESPONSIBILITIES 

  • Ensure collection of outstanding payments from customers
  • Recovering bad debts from delinquent debtors
  • Resolving disputes with customers, ensuring that concerns are resolved correctly
  • Clarify potential consequences of not paying such as sales of collateral process
  • Manage customers who are resistant by remaining polite, tactful, firm and honest
  • Complete any administrative task as required for the efficient running of the team's activities
  • Always deliver a consistent and professional level of service.
  • Devising customized recovery strategy on a case-by-case basis
  • Reducing the non-performing loans owed to the Bank
  • Following up with clients on previous payment arrangements
  • Taking ownership of debt collection cases


EDUCATIONAL SKILLS AND REQUIREMENTS

  • BSC in Banking and Finance or related field
  • 3 years experience in debt collection
  • Ability to meet targets and deadlines
  • Excellent numeracy & reporting skills
  • Excellent communication skills, including the ability to negotiate respectfully and communicate rationally 
  • Demonstrated ability to follow policy and procedures
  • Accuracy and attention to detail
  • Microsoft office skills
  • Leadership, Managerial Skills, Multi-Tasking,
  • Analytical and decision-making skills
  • Creativity, Innovation & Adaptability


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